Contact the CasinoTill editorial team

Email the editors

Write to editor@casinotill.com. Put the address of the page you are writing about in your message and tell us what you think is wrong, outdated or missing. A link and a sentence or two are usually enough for us to check the point against our sources and fix it.

We do not run a phone line or a live chat, and we have no office that takes visitors. Please do not send passwords, card numbers, bank details or photos of your ID. We do not need them, and what happens to the emails you send us is explained in our privacy policy.

What we can help with

We are a small editorial team, so the messages we can act on are about the site itself: what it says, what it should say and how it works.

• A figure, fee, rule or date on one of our pages that looks wrong or out of date
• A question about how we review casinos and payment methods – the short version is on our about page
• A topic, payment method or game you would like us to cover
• A request about your personal data, such as access or deletion
• Partnership and media enquiries

What we cannot help with

CasinoTill is not a casino and not an operator’s customer service. We cannot see your balance, speed up a pending withdrawal, check your documents, reopen a closed account or change the terms of a bonus. Only the operator can do that, so contact its support through the help or live chat section of your account. Have your username, the date of the payment and any reference number ready.

If you are in a dispute with an operator, keep the evidence: payment confirmations, screenshots of the cashier and your messages with support. Betting operators licensed by the Gambling Regulatory Authority of Ireland must follow Irish rules on complaints procedures. Offshore operators handle complaints under their own terms and the licence they name, so look up that process in the site’s terms before you escalate.

If gambling is causing problems

If you are writing because gambling is getting out of hand, we are not the right people to help, but others are. Gambling Care runs a national line on 1800 936 725, 24 hours a day, 365 days a year. Our responsible gambling page lists more Irish services, along with practical steps such as deposit limits and a gambling block in your banking app.

When to expect a reply

We read every message and try to reply as soon as we can, but we cannot promise a fixed response time. Corrections take a little longer than simple questions because we check the point against a primary source before we change a page. When a fix goes live, the updated date at the bottom of the page changes too.

If your message is a privacy request, say so in the subject line so it does not sit in the queue with editorial questions. We may ask for a detail that helps us find the data concerned, such as the date and approximate time of your visit, but we will never ask for a password or a copy of your ID.